Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Al Ansar Foods. These Terms of Service govern your use of our website and your purchase of products from Al Ansar Foods.
By accessing or using our website, placing an order, or purchasing our products, you agree to these Terms of Service and our Privacy Policy. If you do not agree with these terms, please do not use our website or place an order.
1. PRODUCTS
We sell dry fruits, nuts, saffron and related food products. We make reasonable efforts to ensure that product descriptions, images, prices and other information on our website are accurate.
Product appearance may vary slightly from photographs due to lighting, display settings and natural variations in food products.
We reserve the right to modify product information, prices, availability or discontinue products at any time.
2. ORDERS
When you place an order through our website, you agree that the information provided by you is accurate and complete.
An order is subject to acceptance and availability. We reserve the right to cancel or decline an order where necessary, including in cases of incorrect pricing, product unavailability, suspected fraudulent activity or other circumstances beyond our reasonable control.
If an order is cancelled by us after payment has been received, the applicable amount will be refunded to the original payment method, subject to the payment provider's processing procedures.
3. PRICES AND PAYMENT
All prices displayed on our website are in Indian Rupees (INR).
Applicable taxes and shipping charges, where applicable, will be shown during checkout.
We accept payments through the payment methods made available at checkout. Payment must be successfully completed before an order is processed.
Prices and offers may be changed at any time without prior notice. The price applicable to your order will be the price displayed at the time the order is placed.
4. SHIPPING AND DELIVERY
We currently deliver within India through available shipping and logistics partners.
Standard delivery generally takes 3–5 business days after dispatch. Delivery times are estimates and may vary depending on the delivery location, carrier delays, weather, holidays or circumstances beyond our control.
Shipping charges, if applicable, will be displayed during checkout.
For more information, please refer to our Shipping Policy.
5. RETURNS, REFUNDS AND CANCELLATIONS
Because our products are food items, we generally do not accept returns once an order has been delivered.
If a product arrives damaged, incorrect or defective, please contact us within 24 hours of delivery with photographs and your order details. We will review the issue and, where appropriate, arrange a replacement or refund.
For further details, please refer to our Return and Refund Policy.
6. CUSTOMER INFORMATION
You agree to provide accurate and current information when placing an order, including your name, contact information, billing information and delivery address.
You are responsible for ensuring that the delivery information provided by you is correct.
7. WEBSITE USE
You agree to use our website only for lawful purposes.
You must not misuse the website, attempt to interfere with its operation, introduce malicious software, access information without authorization, or use the website for fraudulent or unlawful activities.
8. INTELLECTUAL PROPERTY
The content of this website, including our brand name, logos, text, photographs, graphics and other materials, belongs to Al Ansar Foods or is used with appropriate permission.
You may not reproduce, copy, modify, distribute or commercially use our website content without our prior written permission.
9. THIRD-PARTY SERVICES
Our website may use third-party services such as payment processors, shipping providers and other service providers.
We are not responsible for the independent operation, policies or terms of third-party services. Your use of such services may also be subject to their respective terms and policies.
10. LIMITATION OF LIABILITY
We will take reasonable steps to provide accurate information and reliable services. However, we do not guarantee that the website will always be available, uninterrupted or completely error-free.
To the extent permitted by applicable law, Al Ansar Foods will not be liable for losses arising from circumstances beyond our reasonable control, including delays caused by shipping carriers, natural events, technical failures or other external circumstances.
Nothing in these Terms limits any rights or remedies that cannot legally be excluded under applicable law.
11. CHANGES TO THESE TERMS
We may update or change these Terms of Service from time to time. The updated version will be posted on this page and will apply from the date of publication.
12. GOVERNING LAW
These Terms of Service shall be governed by and interpreted in accordance with the laws applicable in India.
Any disputes arising in connection with these Terms or purchases made through our website shall be subject to the jurisdiction of the competent courts applicable to Al Ansar Foods' place of business, subject to applicable law.
13. CONTACT INFORMATION
If you have questions regarding these Terms of Service, please contact us:
Al Ansar Foods
Email: alansargrowtogether@gmail.com
For additional contact information, please visit our Contact Us page.
Last updated: September 2026